Stop dumping every support request into one queue and hoping the right person grabs it. Deploy an AI orchestrator that reads each incoming ticket, picks the right specialist, and returns a structured answer, or escalates cleanly to a human when it can’t.
Generic support bots fail because one model tries to handle everything and does none of it well. This template takes a different path. A POST webhook catches each request, normalizes the data, and hands it to an OpenRouter-powered orchestrator that routes it to exactly one specialist agent, billing, technical, or account. The caller gets a clean JSON reply with the answer, the action taken, and the reasoning behind the routing.
One model trying to answer everything is how bots earn their bad reputation. This template runs an OpenRouter orchestrator that reads each request and routes it to exactly one specialist, billing, technical, or account, then passes the full context along. Every ticket reaches the agent built to handle it, not a generalist guessing its way through.
Messy input breaks automations before they start. The workflow takes whatever your source system sends and normalizes it into consistent fields, request ID, customer ID, tier, message, email, and timestamp. Everything downstream runs on clean, predictable data, so routing and responses stay reliable no matter where the request came from.
A support system you can’t trust at the edges is a liability. This template parses the orchestrator’s output into a consistent response object and flags whether routing succeeded. When it does, the caller gets the specialist’s answer. When it doesn’t, the workflow builds an escalation payload for human review, so nothing slips through unanswered.
A plug-and-play blueprint to map, trigger, and automate the workflows leaking your team’s hours. Free. Yours in one click.